Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
Every assistance request you submit to us will be responded to within maximum 60 min. If your trouble ticket or email requires additional assistance from a server admin, we will forward it and leave a comment to let you know that your case is being worked on. If you order the Managed Servers package, all of the server administration tasks included there will be performed at a time that is convenient for you.
A First–Rate Client Care Service
We will be online for you 24x7x365 to answer any queries that you may have related to our Control Panel or any of the applications that we have installed for you on the server. If you also require help with server management procedures, you can take a glance at our Managed Servers package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
We have equipped the Control Panel with a circumstantial knowledgebase, which features in–depth explanations of all its features and functions. Plus, we have created detailed video tutorials that will further teach you how to perform a particular task or resolve a typically encountered issue. All the how–to articles and the tutorial video clips are easily reachable from each section of the Control Panel via the Help and Videos buttons located in the top right corner.