Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Solution Warranty

  • Each ticket you send to our tech assist Dept will be answered within about 60 minutes. All standard requests will be taken care of as quickly as possible. Yet, if the assistance question you have submitted calls for some help from a qualified technician, we are going to send the ticket to him and will inform you about the hold–off.

  • Top quality support service
  • Top–class Client Help And Support Service

  • We are working for you day and night to offer useful information and tech support and also to help you with any issue that you may encounter when monitoring your virtual server. We will support all pre–installed packages, plus your OS, server administration panel (with regards to the VPS type) and the Control Panel produced entirely by us.

  • Intuitive help center
  • An Intuitive Help Zone

  • An exhaustive and consistently updated article base is included in our in–house built Control Panel. It gives you quick tips about how to execute all of the primary web site managing duties. The Help area gives you thorough how to article tutorials and step by step video training. You can gain access to the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.